Services that have to work
Roadmaps, continuity, suppliers, IAM, integrations and the unglamorous operational details that decide whether a critical service is actually dependable.
I make complicated systems useful, then keep them working.
I’m Marcus Andersson Knutsson, a service owner, transformation lead and hands-on builder based in Växjö. My day job sits where product, technology and operations meet; outside it, I build apps, automations and small tools that solve problems close enough to be annoying.
Based inVäxjö, SwedenWorking across Sweden, Norway and Denmark
Works withServices, systems and changeFrom roadmaps and suppliers to APIs and incidents
UsuallyTurning ambiguity into something usablePreferably without a 70-slide deck
Currently curious aboutAgentic AI in the real worldTools, voice interfaces and reliable automation
About
The short version
I’ve spent 16 years at Trygg-Hansa and Tryg, moving from customer service and systems testing into development, service ownership and Nordic transformation. Today I have end-to-end responsibility for a business-critical contact-center service used by around 4,500 people, while leading its consolidation onto one Nordic cloud platform.
I’m comfortable moving between levels: presenting programme status to a hundred stakeholders, working through budgets and suppliers, or opening the logs and finding out why an integration broke. The common thread is ownership. I like understanding the whole system well enough to make a decision, explain it plainly and stay around for what happens after launch.
A few threads
What tends to keep me busy
Useful automation
I build agentic workflows, small web tools and a Swedish household voice assistant. The interesting part is making them reliable after the demo stops being impressive.
Things with edges
An iPhone and Apple Watch running app, a robotic mower garage, repaired hardware and whatever else sits awkwardly between software and the physical world.
Elsewhere
If you want the less short version
For the professional history, the CV has roles, scope and selected results without making this page wear a tie.
For evidence of unnecessary curiosity, the public directory contains projects and tools, including PaceMe, Lawn Garage and my voice assistant.
For a conversation, get in touch. I’m especially interested in work where the service is still taking shape and the route from idea to something useful is short.