Marcus Andersson Knutsson

Marcus Andersson Knutsson

Product Owner / Solution Manager focused on contact-center platforms, IT service management, and customer-facing systems across Trygg-Hansa, Codan Denmark, Codan Norway, and other RSA Nordic brands.

CurrentProduct Owner / Solution ManagerTrygg-Hansa
LocationVäxjö, SwedenKronoberg County
Experience16+ yearsInsurance, contact center, support, systems testing
LinksLinkedInanderssonknutsson@gmail.com
Experience

Trygg-Hansa

2010 — present
Jun 2020 — presentVäxjö, Sweden

Product Owner / Solution Manager

Managing development for software within the contact center platform at Trygg-Hansa, Codan Denmark, Codan Norway, and other RSA Nordic brands. Trygg-Hansa was acquired by Tryg Forsikring in 2021.

Jan 2017 — Jun 2020Växjö, Sweden

Contact Center Developer

Administered and developed the customer contact platform.

Apr 2016 — Dec 2016Växjö, Sweden

Systems Test Resource

Tested various development projects.

Nov 2011 — Dec 2016Växjö, Sweden

Internet Sales / Multichannel Customer Support

Mar 2010 — Nov 2011Växjö, Sweden

Insurance Advisor

Independent

i-Fix Mobilservice

2011 — 2015
Oct 2011 — Dec 2015Växjö, Sweden

Owner / Founder

Hardware repairs and software consultation.

Profile

Skills, languages and certification

LinkedIn export

Core skills

  • ITIL
  • IT service management
  • Social media

Languages

  • Swedish — native or bilingual
  • English — native or bilingual
  • Danish — full professional
  • German — elementary

Certification

  • ITIL4 Foundation